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Vertaalt eenvoudiger tekstniveau zich inderdaad in ander ‘denken, beslissen en doen’ bij de lezer? Gaan consumenten bij eenvoudiger tekstniveau in algemene voorwaarden anders denken en beslissen? Zouden ze inderdaad een ‘beter gevoel’ over de financiële dienstverlener krijgen en deze daarom anders tegemoet treden in geval van conflict?</p><p>Een experiment onder 1542 Nederlanders laat inderdaad zien dat de claimverwachting groter is bij eenvoudiger tekstniveau en dat een hogere claimverwachting als ook geassocieerd is met een hogere conflictbereidheid. Eenvoudiger tekst doet dus zeker ‘iets’ met verwachtingen van de lezer, maar ook onrechtstreeks met de conflictbereidheid.</p>"}}]},{"typeName":"subject","multiple":true,"typeClass":"controlledVocabulary","value":["Law"]},{"typeName":"keyword","multiple":true,"typeClass":"compound","value":[{"keywordValue":{"typeName":"keywordValue","multiple":false,"typeClass":"primitive","value":"tekstniveau"}},{"keywordValue":{"typeName":"keywordValue","multiple":false,"typeClass":"primitive","value":"juridische voorwaarden"}},{"keywordValue":{"typeName":"keywordValue","multiple":false,"typeClass":"primitive","value":"claimverwachting"}},{"keywordValue":{"typeName":"keywordValue","multiple":false,"typeClass":"primitive","value":"conflictbereidheid"}}]},{"typeName":"language","multiple":true,"typeClass":"controlledVocabulary","value":["Dutch"]},{"typeName":"productionDate","multiple":false,"typeClass":"primitive","value":"2015-01-01"},{"typeName":"contributor","multiple":true,"typeClass":"compound","value":[{"contributorName":{"typeName":"contributorName","multiple":false,"typeClass":"primitive","value":"P.T.M. Desmet (Erasmus School of Law)"}}]},{"typeName":"distributionDate","multiple":false,"typeClass":"primitive","value":"2015-06-30"},{"typeName":"dateOfDeposit","multiple":false,"typeClass":"primitive","value":"2015-06-30"}]},"dansRights":{"displayName":"Rights Metadata","name":"dansRights","fields":[{"typeName":"dansRightsHolder","multiple":true,"typeClass":"primitive","value":["Unknown"]},{"typeName":"dansPersonalDataPresent","multiple":false,"typeClass":"controlledVocabulary","value":"Unknown"},{"typeName":"dansMetadataLanguage","multiple":true,"typeClass":"controlledVocabulary","value":["Dutch"]}]},"dansRelationMetadata":{"displayName":"Relation Metadata","name":"dansRelationMetadata","fields":[{"typeName":"dansAudience","multiple":true,"typeClass":"primitive","value":["https://www.narcis.nl/classification/D41000"],"expandedvalue":[{"@id":"https://www.narcis.nl/classification/D41000","termName":[{"lang":"nl","value":"Rechtswetenschappen"},{"lang":"en","value":"Science of law"}],"vocabularyUri":"https://www.narcis.nl/classification/"}]},{"typeName":"dansRelation","multiple":true,"typeClass":"compound","value":[{"dansRelationType":{"typeName":"dansRelationType","multiple":false,"typeClass":"controlledVocabulary","value":"relation"},"dansRelationText":{"typeName":"dansRelationText","multiple":false,"typeClass":"primitive","value":"W.H. van Boom, P. Desmet en M.R. van Dam. 2015. Eenvoudige tekst, eenvoudige claim? Over de invloed van tekstniveau in algemene verzekeringsvoorwaarden op verwachtingen en gedrag van consumenten. Tijdschrift voor Consumentenrecht en Handelspraktijken 2015 nr. 4."}}]}]},"dansTemporalSpatial":{"displayName":"Temporal and Spatial Coverage","name":"dansTemporalSpatial","fields":[{"typeName":"dansSpatialCoverageText","multiple":true,"typeClass":"primitive","value":["Nederland"]}]},"dansDataVaultMetadata":{"displayName":"Data Vault 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