{"status":"OK","data":{"id":33051,"identifier":"dans-xcs-cq7f","persistentUrl":"https://doi.org/10.17026/DANS-XCS-CQ7F","protocol":"doi","authority":"10.17026","separator":"/","publisher":"DANS Data Station Social Sciences and Humanities","publicationDate":"2010-09-21","storageIdentifier":"surf://10.17026/dans-xcs-cq7f","effectiveDatasetFileCountLimit":10000,"datasetFileUploadsAvailable":9994,"datasetType":"dataset","locks":[],"latestVersion":{"id":30453,"datasetId":33051,"datasetPersistentId":"doi:10.17026/DANS-XCS-CQ7F","datasetType":"dataset","storageIdentifier":"surf://10.17026/dans-xcs-cq7f","versionNumber":2,"internalVersionNumber":8,"versionMinorNumber":1,"versionState":"RELEASED","latestVersionPublishingState":"RELEASED","distributionDate":"2010-09-22","productionDate":"2010-09-21","UNF":"UNF:6:kakZvTxRFgGUqcbWS6lmhw==","lastUpdateTime":"2026-07-19T14:46:01Z","releaseTime":"2026-07-19T14:46:01Z","createTime":"2026-07-19T14:45:51Z","publicationDate":"2010-09-21","citationDate":"2010-09-21","versionNote":"The Python package langdetect was used to semi-automatically identify the languages used in the metadata. Human curators verified and corrected the results. If you notice any inaccuracies, please contact DANS.","effectiveDatasetFileCountLimit":10000,"datasetFileUploadsAvailable":9994,"license":{"name":"CC0-1.0","uri":"http://creativecommons.org/publicdomain/zero/1.0","iconUri":"https://licensebuttons.net/p/zero/1.0/88x31.png","rightsIdentifier":"CC0-1.0","rightsIdentifierScheme":"SPDX","schemeUri":"https://spdx.org/licenses/","languageCode":"en"},"termsOfAccess":"N/a","fileAccessRequest":false,"metadataBlocks":{"citation":{"displayName":"Citation Metadata","name":"citation","fields":[{"typeName":"title","multiple":false,"typeClass":"primitive","value":"Onderzoek naar de kwaliteit van de overheidsdienstverlening - 2009"},{"typeName":"otherId","multiple":true,"typeClass":"compound","value":[{"otherIdValue":{"typeName":"otherIdValue","multiple":false,"typeClass":"primitive","value":"ARVODI: OND nummer: 1341257"}},{"otherIdAgency":{"typeName":"otherIdAgency","multiple":false,"typeClass":"primitive","value":"DANS-KNAW"},"otherIdValue":{"typeName":"otherIdValue","multiple":false,"typeClass":"primitive","value":"easy-dataset:31700"}}]},{"typeName":"author","multiple":true,"typeClass":"compound","value":[{"authorName":{"typeName":"authorName","multiple":false,"typeClass":"primitive","value":"Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (BZK)"}},{"authorName":{"typeName":"authorName","multiple":false,"typeClass":"primitive","value":"TNS-Nipo"}}]},{"typeName":"datasetContact","multiple":true,"typeClass":"compound","value":[{"datasetContactName":{"typeName":"datasetContactName","multiple":false,"typeClass":"primitive","value":"J.F.  Kootstra"},"datasetContactAffiliation":{"typeName":"datasetContactAffiliation","multiple":false,"typeClass":"primitive","value":"Ministry of the Interior and Kingdom Relations"}}]},{"typeName":"dsDescription","multiple":true,"typeClass":"compound","value":[{"dsDescriptionValue":{"typeName":"dsDescriptionValue","multiple":false,"typeClass":"primitive","value":"<p>Een van de beleidsdoelstellingen van de staatssecretaris van het Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (BZK) is om in de dienstverlening van de overheid de vraag van de burger centraal te stellen.</p><p>De overheid heeft zich voor deze kabinetsperiode ten doel gesteld voor de kwaliteit van de overheidsdienstverlening richting burgers en bedrijven minimaal een score 7 van diezelfde burgers en bedrijven te krijgen.</p><p>In opdracht van Burgerlink - ICTU (stimuleringsprogramma van het ministerie van BZK) heeft TNS NIPO in 2008 een meetinstrument ontwikkeld voor het meten van de kwaliteit van de overheidsdienstverlening. Er heeft toen ook een eerste onderzoek plaatsgevonden: de nulmeting.</p><p>In 2009 is de meting herhaald. In het rapport treft de lezer de resultaten aan van 2009, en een vergelijking ervan met de cijfers van 2008. Nieuw bij de meting van 2009 is dat er ook uitspraken gedaan kunnen worden in relatie tot levensgebeurtenissen (life events), omdat het aantal waarnemingen met dat doel in 2009 flink is uitgebreid.</p><p>Onder het tabblad 'Data files' vindt u de data en het onderzoeksrapport. De vragenlijst ontbreekt als zodanig, maar de vragen zijn wel -voluit geschreven- te vinden als variabele in de datafile.</p>"}}]},{"typeName":"subject","multiple":true,"typeClass":"controlledVocabulary","value":["Social Sciences"]},{"typeName":"language","multiple":true,"typeClass":"controlledVocabulary","value":["Dutch"]},{"typeName":"productionDate","multiple":false,"typeClass":"primitive","value":"2010-09-21"},{"typeName":"distributionDate","multiple":false,"typeClass":"primitive","value":"2010-09-22"},{"typeName":"dateOfDeposit","multiple":false,"typeClass":"primitive","value":"2011-01-19"}]},"dansRights":{"displayName":"Rights Metadata","name":"dansRights","fields":[{"typeName":"dansRightsHolder","multiple":true,"typeClass":"primitive","value":["Unknown"]},{"typeName":"dansPersonalDataPresent","multiple":false,"typeClass":"controlledVocabulary","value":"Unknown"},{"typeName":"dansMetadataLanguage","multiple":true,"typeClass":"controlledVocabulary","value":["Dutch"]}]},"dansRelationMetadata":{"displayName":"Relation Metadata","name":"dansRelationMetadata","fields":[{"typeName":"dansAudience","multiple":true,"typeClass":"primitive","value":["https://www.narcis.nl/classification/D42000"],"expandedvalue":[{"@id":"https://www.narcis.nl/classification/D42000","termName":[{"lang":"nl","value":"Politieke wetenschappen en bestuurskunde"},{"lang":"en","value":"Political and administrative sciences"}],"vocabularyUri":"https://www.narcis.nl/classification/"}]},{"typeName":"dansRelation","multiple":true,"typeClass":"compound","value":[{"dansRelationType":{"typeName":"dansRelationType","multiple":false,"typeClass":"controlledVocabulary","value":"relation"},"dansRelationText":{"typeName":"dansRelationText","multiple":false,"typeClass":"primitive","value":"Website BZK met rapport 2009 en informatie over het onderzoek"},"dansRelationURI":{"typeName":"dansRelationURI","multiple":false,"typeClass":"primitive","value":"http://www.rijksoverheid.nl/documenten-en-publicaties/rapporten/2009/10/12/onderzoek-naar-de-kwaliteit-van-de-overheidsdienstverlening-1-meting-2009.html"}},{"dansRelationType":{"typeName":"dansRelationType","multiple":false,"typeClass":"controlledVocabulary","value":"relation"},"dansRelationText":{"typeName":"dansRelationText","multiple":false,"typeClass":"primitive","value":"Link naar onderzoek naar de kwaliteit van de overheidsdienstverlening 2010 in EASY"},"dansRelationURI":{"typeName":"dansRelationURI","multiple":false,"typeClass":"primitive","value":"https://doi.org/10.17026/dans-28q-r2gf"}}]}]},"dansDataVaultMetadata":{"displayName":"Data Vault Metadata","name":"dansDataVaultMetadata","fields":[{"typeName":"dansDataversePid","multiple":false,"typeClass":"primitive","value":"doi:10.17026/DANS-XCS-CQ7F"},{"typeName":"dansDataversePidVersion","multiple":false,"typeClass":"primitive","value":"2.1"},{"typeName":"dansBagId","multiple":false,"typeClass":"primitive","value":"urn:uuid:b5da0995-806a-44c8-b7fc-7b1df185a664"},{"typeName":"dansNbn","multiple":false,"typeClass":"primitive","value":"urn:nbn:nl:ui:13-o61-neo"}]}},"files":[{"description":"","label":"C6997A.tab","restricted":false,"version":1,"datasetVersionId":30453,"dataFile":{"id":33057,"persistentId":"","filename":"C6997A.tab","contentType":"text/tab-separated-values","friendlyType":"Tab-Delimited","filesize":3665702,"description":"","storageIdentifier":"surf://store:186e090e7a6-6e8d3c62a2d2","originalFileFormat":"application/x-spss-sav","originalFormatLabel":"SPSS Binary","originalFileSize":2853037,"originalFileName":"C6997A.sav","UNF":"UNF:6:kakZvTxRFgGUqcbWS6lmhw==","rootDataFileId":-1,"checksum":{"type":"SHA-1","value":"6450ac86af595c04e3203722f8fe69eecd04d7c9"},"tabularData":true,"creationDate":"2023-03-14","publicationDate":"2010-09-21","lastUpdateTime":"2026-07-19T14:46:01Z","fileAccessRequest":false}},{"description":"","label":"easy-migration.zip","restricted":false,"version":1,"datasetVersionId":30453,"dataFile":{"id":33102,"persistentId":"","filename":"easy-migration.zip","contentType":"application/zip","friendlyType":"ZIP Archive","filesize":16247,"description":"","storageIdentifier":"surf://store:186e0912170-79fe82e57c95","rootDataFileId":33054,"previousDataFileId":33054,"checksum":{"type":"SHA-1","value":"d2b04594e4a129c4f37a8705bd548225a97ca456"},"tabularData":false,"creationDate":"2023-03-14","publicationDate":"2010-09-21","lastUpdateTime":"2026-07-19T14:46:01Z","fileAccessRequest":false}},{"description":"","label":"onderzoeknaardekwaliteitvandeoverheidsdienstverlening-2009-1-meting.pdf","restricted":false,"version":1,"datasetVersionId":30453,"dataFile":{"id":33055,"persistentId":"","filename":"onderzoeknaardekwaliteitvandeoverheidsdienstverlening-2009-1-meting.pdf","contentType":"application/pdf","friendlyType":"Adobe PDF","filesize":572904,"description":"","storageIdentifier":"surf://store:186e090e6cb-475a38d829ae","rootDataFileId":-1,"checksum":{"type":"SHA-1","value":"ec4cc2654953d7a8a2a9a9ab60a13bee17482cf5"},"tabularData":false,"creationDate":"2023-03-14","publicationDate":"2010-09-21","lastUpdateTime":"2026-07-19T14:46:01Z","fileAccessRequest":false}}]}}}